OVERVIEW

Terms of Service

Last Updated: September 30, 2026

Welcome to Zavora. The terms "we", "us", and "our" refer to Zavora. Zavora operates this online store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a convenient shopping experience (the "Services").

Zavora is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced in them, describe your rights and responsibilities when you use our Services.

Please read these Terms of Service carefully. By accessing, browsing, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree with these Terms of Service or Privacy Policy, please do not use or access our Services.

SECTION 1 — ACCESS AND ACCOUNT

By using our Services, you confirm that you are legally capable of entering into an agreement under the applicable laws of the Kingdom of Saudi Arabia.

To use the Services, including browsing our online store or purchasing products, you may be asked to provide information such as your name, email address, billing information, payment information, shipping address, and telephone number.

You agree that all information you provide to us is accurate, current, and complete and that you have the right to provide such information.

You are responsible for maintaining the confidentiality of your account credentials and for activities carried out through your account.

SECTION 2 — OUR PRODUCTS

We make reasonable efforts to ensure that product descriptions, images, colors, specifications, and other information displayed on our website are accurate.

However, product colors and appearance may vary depending on your device, screen settings, lighting, or other technical factors.

Product descriptions, prices, availability, and specifications may be updated from time to time.

We reserve the right to discontinue products or limit quantities where permitted by applicable law.

SECTION 3 — ORDERS

When you place an order through our website, you are submitting a request to purchase the selected products.

An order may be accepted, declined, or cancelled where permitted by applicable law, including where there is an error in product information, pricing, availability, payment, or shipping information.

If we cancel or modify an order, we will make reasonable efforts to notify you using the contact information provided with the order.

Your purchases are subject to our Refund and Return Policy.

Before submitting an order, please review your products, quantities, shipping information, payment information, and total order amount carefully.

SECTION 4 — PRICES AND PAYMENT

All product prices are displayed on our website in the applicable currency.

Prices, discounts, promotions, and product availability may change from time to time.

The total amount payable, including applicable delivery charges and taxes, will be displayed during checkout where applicable.

You agree to provide accurate and complete payment and billing information.

You confirm that you are authorized to use the payment method used for your purchase.

We may use third-party payment providers to securely process payments.

SECTION 5 — SHIPPING AND DELIVERY

We will provide shipping and delivery information during the purchasing process where applicable.

Delivery times are estimates and may be affected by circumstances outside our reasonable control, including carrier delays, customs procedures, weather, public holidays, or other unforeseen circumstances.

If there is a significant delay or issue with your order, we will make reasonable efforts to contact you.

Your rights regarding delayed, cancelled, returned, or undelivered orders remain subject to applicable laws and our Refund and Return Policy.

SECTION 6 — RETURNS, REFUNDS, AND EXCHANGES

Returns, refunds, exchanges, and cancellations are handled in accordance with our Refund and Return Policy and applicable laws of the Kingdom of Saudi Arabia.

Please review our Refund and Return Policy before placing an order.

Nothing in these Terms is intended to limit any mandatory consumer rights provided under applicable Saudi Arabian law.

SECTION 7 — INTELLECTUAL PROPERTY

Our Services, including our brand name, logo, text, graphics, images, product photographs, videos, designs, and other content, are owned by or licensed to Zavora and are protected by applicable intellectual property laws.

You may use the website for personal and lawful purposes only.

You may not copy, reproduce, modify, distribute, publish, sell, or commercially exploit our website content without our prior written permission, except where permitted by applicable law.

Zavora's name, logo, designs, product names, and other brand elements may not be used without prior written permission.

SECTION 8 — THIRD-PARTY SERVICES AND LINKS

Our Services may include links, tools, payment services, shipping services, or other features provided by third parties.

Third-party services may be subject to their own terms and privacy policies.

We are not responsible for the content, availability, policies, or practices of third-party websites or services except where responsibility is imposed on us by applicable law.

SECTION 9 — SHOPIFY

Zavora uses Shopify to operate and provide certain aspects of the online store.

Purchases made through our store are transactions between you and Zavora.

Shopify provides the e-commerce platform and related services that allow us to operate our online store.

SECTION 10 — PRIVACY

Your personal information is handled in accordance with our Privacy Policy.

We may collect and process information necessary to operate the store, process orders, provide customer support, arrange delivery, process payments, prevent fraud, and comply with applicable legal obligations.

Because our store is powered by Shopify and may use third-party service providers, information may be processed by those providers as necessary to provide the Services.

Please review our Privacy Policy for more information.

SECTION 11 — CUSTOMER FEEDBACK AND REVIEWS

If you submit reviews, comments, suggestions, photographs, or other content to us, you confirm that you have the necessary rights to submit that content.

You must not submit content that is unlawful, misleading, defamatory, abusive, obscene, fraudulent, infringing, or that violates another person's rights.

We may moderate, remove, or decline to publish content that violates these Terms or applicable law.

SECTION 12 — ERRORS AND OMISSIONS

There may occasionally be typographical errors, inaccuracies, or omissions relating to product descriptions, prices, promotions, availability, shipping charges, or other information.

Where permitted by applicable law, we may correct such errors and update information.

If an error materially affects an order you have placed, we will take reasonable steps to notify you and provide any rights or options required by applicable law.

SECTION 13 — PROHIBITED USES

You may use our Services only for lawful purposes.

You must not:

• Violate any applicable law or regulation.

• Use the website for fraudulent or deceptive purposes.

• Attempt to gain unauthorized access to our systems or accounts.

• Upload or transmit malicious code, viruses, or harmful software.

• Interfere with the operation or security of the website.

• Use our content or intellectual property without authorization.

• Impersonate another person or entity.

• Submit false or misleading information.

• Use automated methods to interfere with or abuse the Services.

• Engage in any activity that may harm Zavora, our customers, service providers, or the operation of the website.

We reserve the right to restrict or terminate access to the Services where permitted by applicable law if these Terms are violated.

SECTION 14 — AUTOMATED ACCESS AND AGENTS

You may not use automated systems, bots, crawlers, scraping tools, or other automated methods to access or interact with our Services in a manner that violates these Terms, applicable law, or our technical restrictions.

We may implement technical measures to protect the website and its users from unauthorized or abusive automated activity.

SECTION 15 — TERMINATION

We may suspend or terminate access to the Services where permitted by applicable law if you violate these Terms or engage in unlawful, fraudulent, abusive, or harmful activity.

Termination does not affect rights or obligations that arose before termination or provisions that are intended to continue after termination.

SECTION 16 — DISCLAIMER

To the extent permitted by applicable law, our Services are provided on an "as available" basis.

We do not guarantee that the website will always be available, uninterrupted, secure, or completely error-free.

Nothing in these Terms excludes or limits any warranty, right, or protection that cannot lawfully be excluded or limited under applicable law.

SECTION 17 — LIMITATION OF LIABILITY

To the extent permitted by applicable law, Zavora and its service providers will not be liable for losses that are not reasonably foreseeable or that arise from circumstances beyond our reasonable control.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

SECTION 18 — INDEMNIFICATION

To the extent permitted by applicable law, you agree to be responsible for losses or claims arising directly from your unlawful use of the Services or your material violation of these Terms.

Nothing in this section limits any rights or protections that cannot legally be limited under applicable law.

SECTION 19 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue to apply to the extent permitted by applicable law.

SECTION 20 — ENTIRE AGREEMENT

These Terms, together with the policies referenced in them, constitute the terms governing your use of our Services.

If there is a conflict between these Terms and a specific policy or promotion, the applicable specific policy or promotion terms may apply to the relevant transaction, subject to applicable law.

SECTION 21 — ASSIGNMENT

You may not transfer your rights or obligations under these Terms where such transfer is prohibited by applicable law.

Zavora may transfer or assign its rights and obligations where permitted by applicable law.

SECTION 22 — GOVERNING LAW

These Terms and your use of the Services are governed by the applicable laws and regulations of the Kingdom of Saudi Arabia, subject to any mandatory consumer rights and legal protections that apply to you.

Any dispute arising from these Terms or your use of the Services shall be handled by the competent authorities and courts in the Kingdom of Saudi Arabia, as applicable.

SECTION 23 — HEADINGS

The headings used in these Terms are provided for convenience and do not affect the interpretation of the provisions.

SECTION 24 — CHANGES TO THESE TERMS

We may update or change these Terms from time to time.

The latest version will be posted on this page with the updated date.

Your continued use of the Services after changes become effective constitutes acceptance of the updated Terms to the extent permitted by applicable law.

SECTION 25 — CONTACT INFORMATION

If you have questions, complaints, or concerns regarding these Terms or our Services, please contact Zavora using the information below:

Trading Name: Zavora
Website: zavorapk.shop
Email: [INSERT ZAVORA CUSTOMER SERVICE EMAIL]
Business Address: [INSERT BUSINESS ADDRESS]
Business Phone: [INSERT BUSINESS PHONE NUMBER]
Commercial Registration (CR): [INSERT CR NUMBER, IF APPLICABLE]
VAT Number: [INSERT VAT NUMBER, IF APPLICABLE]

Related Policies

Privacy Policy: [INSERT PRIVACY POLICY LINK]
Refund & Return Policy: [INSERT REFUND POLICY LINK]
Shipping Policy: [INSERT SHIPPING POLICY LINK]